We are different
We work to improve SEO, make engagement and loyalty of current and future customers of each organization. Reduce customer service’s costs and optimize digital marketing investments.
We improve the communicational system between organizations and their customers, utilizing the content’s power generated by users on communities, blogs, gamification platforms and crowdsourcing.
We are experts in Brand Communities. This new digital strategy will step up your game in the online world. We build solid communities through forums filled with engaging content created by users themselves, that’s UGC (User Generated Content). The community is no longer moderated by a Community Manager, but led by an Educator. Through Brand Communities, Educators and UGC we are able to create strong and loyal followers who defend and promote the brand all around the Internet.
Social Media and SEO
To improve the digital strategies, we optimize web content to improve SEO We create content or encourage the community to make and share it, as a result of the SEO strategy.
We create, configure and manage online sales channels for organizations according to the needs and products that are marketed. We use known and supported developments by the free software community on highly available servers, extreme speed, easy accessibility and low maintenance costs.
We offer integral solutions and support to customer service processes. We are experts in self-management and automation of client care processes that enhance the customer’s experience and elude the NPS. We combine our entire catalog of services to fulfill this purpose and to educate your customers to get the best out of your company, all through social media attention and popular applications.
Apps and Software Developments
We develop applications tailored to each of our clients' needs, analyzing the client's flow and experience throughout the process, in order to recommend the optimum design layout. We generate efficient, scalable and fully customizable applications with the support, robustness and security that an organization needs.
Integral Optimization Solutions
We offer coaching and optimization solutions for all types of customer service channels, backed by more than 15 years of experience in several leading contact centers in Latin America. Nourishing ourselves with different methodologies and tools, we achieve high quality improvements, matching the real needs of each client.